FAQs

Yes! Here at Stayin Goldn we offer a 30 day warranty on the quality of your purchase from the date of sale! This means we can cover, replace or refurbish any damage on your pieces in this time period! See our warranty page for more details!

We are currently an online only store located in Melbourne, Australia!

Here at Stayin Goldn we pride ourselves on quality, reliable shipping methods! Depending on your location, your item should arrive within 3-8 business days standard, and 1-2 business days express!

(These estimates don't apply to international shipping, see your estimate at the checkout!)

Not to worry! We send you a tracking number with every purchase, but shipping times vary based on location and the time of year. Contact our help email for more assistance!

In order to cancel your order, please email stayingoldnhelp@gmail.com ASAP! We typically ship within 24 hours, so in order to cancel please do so within this time frame!

We always double check the quality of every item prior to packing them! If your item arrives faulty, you can contact us at stayingoldnhelp@gmail.com or see our refund policies for more information!

Don't panic! All jewellery tarnishes at some point in it's lifetime, this is a natural process that is inevitable, but can be slowed down! Ensure your jewellery isn't coming into contact with harsh chemicals, store it in a dry place, and avoid unnecessary moisture. See your complimentary care card for more!

We currently ship to New Zealand, United States, Canada & the United Kingdom! More countries will be on the way soon!